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ITGlossary · Service and warranty
Warranty
The manufacturer’s commitment to repair or replace a device that develops a defect within a set period.
Technical level:Basic
Warranty covers manufacturing and operating defects, not damage from misuse, moisture, surges or opening by unauthorised technicians. Its length differs by product category, and batteries usually have terms of their own.
For full cover, the warranty must be registered within 10 days of purchase, with the serial number and the proof of purchase. myTescom shows the warranty of each of your devices.
Keep the receipt or invoice. Without proof of purchase, the warranty may be counted from the date the unit was sold to the reseller.
Questions that mention it
All frequently asked questionsWhat warranty do UPS units come with?
All UPS units are covered by a 24-month warranty from purchase and batteries by 12 months, with the warranty registration form completed within 10 days of purchase and a copy of the invoice. The warranty can be extended with a maintenance contract.
What warranty do rack cabinets (racks) come with?
Rack cabinets are covered by a 5-year warranty from purchase, accessories by 8 years, and fans and power strips by 12 months, with the registration form completed within 10 days and a copy of the invoice. Otherwise, the warranty starts from the date of sale.
What warranty do VRLA lead-acid batteries with AGM technology come with?
Batteries of ≤28 Ah have a 12-month warranty and those of >33 Ah have 24 months, with the registration form completed within 10 days and a copy of the invoice. Otherwise, the warranty starts from the date of sale.
What warranty do Static Transfer Switches (STS) come with?
STS units come with a 12-month warranty, with the warranty registration form completed within 10 days of purchase and a copy of the invoice. Otherwise, the warranty starts from the date of sale.
Related terms
- Serial NumberThe unique code of each device, printed on its label, which you need for warranty and repairs.
- RMA (Return Merchandise Authorization)The number each repair request receives, so you can follow your device through the repair.
- ATS (Automatic Transfer Switch)A device that automatically moves the load from the grid to a generator during an outage and back again when grid power returns.
- Automatic Voltage Regulator (AVR)A device that automatically maintains a constant voltage level to protect electrical equipment from fluctuations.
- Circuit ProtectionDevices such as fuses and circuit breakers that open the circuit on overcurrent or short circuit to prevent damage.
- Hot-swappable BatteriesBatteries that can be replaced without turning off the UPS or disconnecting the load.