Frequently Asked Questions · STS
What warranty do Static Transfer Switches (STS) come with?
STS units come with a 12-month warranty, with the warranty registration form completed within 10 days of purchase and a copy of the invoice. Otherwise, the warranty starts from the date of sale.
An STS is usually installed at critical points of an installation, so it is worth sorting out the warranty paperwork from the start. Fill in the warranty form within 10 days of purchase and keep a copy of the invoice, together with the serial number and the commissioning date.
Good operation depends largely on correct installation. The two power sources must be compatible in voltage and, ideally, synchronised, the lines must be protected with suitable fuses, and the load must not exceed the rated power. In a rack, ensure good ventilation, since power electronics produce heat.
Before putting the STS into normal service, carry out a controlled transfer test by disconnecting the primary source outside working hours, to confirm that the load passes smoothly to the secondary. Repeat the test periodically and record the results.
If a problem occurs, note the indications and the events logged by the device before contacting support. A common mistake is delaying the warranty form, in which case the warranty runs from the date of sale.