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ITPrivacy and cookie policy
Last updated: 2026-10-04
We respect your personal data. This page explains what we collect when you use tescom.gr, why, who we share it with, and how to exercise your rights under the General Data Protection Regulation (GDPR, EU 2016/679) and Greek Law 4624/2019.
Data controller
Tescom Hellas S.A., 7 Volou St., 18346 Moschato, Greece. Phone +30 210 959 0910, email info@tescom-ups.gr.
For any question about your data, contact us at the email above.
What we collect and why
| When | What data | Purpose and legal basis |
|---|---|---|
| Contact and enquiry forms | Name, email, phone, topic, message | Answering your request (GDPR 6(1)(b): steps before a contract, and 6(1)(f): legitimate interest) |
| Warranty registration | Contact details, address, for businesses the company name, VAT number and tax office, product, serial number, purchase date and shop, proof of purchase (optional) | Registering and honouring the warranty (6(1)(b)) and tax obligations (6(1)(c)) |
| Repair request (RMA) | As for warranty, plus the fault description | Repairing or replacing the product (6(1)(b)) |
| Job application | Name, email, phone, LinkedIn profile, message, CV | Assessing your application, with your consent (6(1)(a)) |
| Email correspondence | Email address, content and attachments of your messages | Handling and documenting your request (6(1)(b) and 6(1)(f)) |
| Newsletter sign-up (on some pages) | Email and, if given, name and phone | Sending updates, with your consent (6(1)(a)). Unsubscribe with the link in every email |
| Site search | The text you type | Showing results (6(1)(f)). Not linked to your identity |
| Analytics and advertising cookies | Cookie identifiers, pages visited, device and browser | Measuring traffic and advertising, only if you accept (6(1)(a) and ePrivacy rules) |
Our forms are protected by Google reCAPTCHA, which checks that a person is filling them in (legitimate interest in preventing abuse).
When you attach a proof of purchase to a warranty registration, an AI system (Google Gemini) checks that it matches the product you entered. The data is not used to train the model. If the check cannot confirm the receipt, we ask you for a new one. You can always ask for a review by a person.
We do not sell your data, and we do not use it for decisions with legal effects on you without human involvement.
Who receives the data
Only company staff who need your data can see it. We use the providers below, who process data on our behalf and are contractually bound to protect it:
- Cloudflare: site hosting and security
- Elestio: hosting of the content system where forms and files are stored
- Resend: sending and receiving email
- Google: reCAPTCHA, Gemini (receipt checks), Analytics, Ads, Maps, YouTube
- Meta Platforms: advertising (only with your consent)
- Microsoft: Clarity usage analytics (only with your consent)
- Mailchimp (Intuit): newsletter
- Voyage AI: processing search text
We give data to public authorities only when the law requires it.
Some providers are in the United States. Transfers rely on the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
How long we keep data
- Contact requests and correspondence: up to 2 years after the last contact
- Warranties and repairs: for the warranty period and up to 5 years after, for tax reasons and possible claims
- Job applications and CVs: up to 12 months after the selection process ends
- Cookie consent records: up to 3 years, so we can prove your choice
- Cookies: as listed in the table above
Your rights
You have the right to access your data, and to have it corrected, erased, restricted or ported, and to object to its processing. Where processing is based on your consent, you can withdraw it at any time, without affecting processing done before.
To exercise your rights, email info@tescom-ups.gr. We reply within one month.
You can also lodge a complaint with the Hellenic Data Protection Authority (1-3 Kifisias Ave., 115 23 Athens, www.dpa.gr).
Security
The site runs only over an encrypted connection (HTTPS). Files you upload (receipts, CVs) are kept in private folders that only authorised staff can open.
Changes
We update this page when the way we process data changes. The date of the last update is shown at the top.