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ITGlossary · Service and warranty
RMA (Return Merchandise Authorization)
The number each repair request receives, so you can follow your device through the repair.
Technical level:Basic
When a device needs repair, the first step is to report the fault. Each request covers one device, that is one serial number, and gets its own RMA number.
The number identifies the device when it reaches the repair department, and lets you see which stage it is at. With a myTescom account, all your requests appear in one place.
Write the RMA number clearly on the package before you send it. A parcel without one is delayed, because it first has to be matched to its request.
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