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ITFrequently Asked Questions · UPS
What warranty do UPS units come with?
All UPS units are covered by a 24-month warranty from purchase and batteries by 12 months, with the warranty registration form completed within 10 days of purchase and a copy of the invoice. The warranty can be extended with a maintenance contract.
The battery warranty is stated separately from the unit, because batteries are a consumable part: their capacity naturally declines with time, with charge-discharge cycles and with room temperature.
For the cover to apply as described, fill in the warranty form within 10 days of purchase and keep a copy of the invoice. It also helps to note the unit's serial number and installation date, so you can be served quickly if a check is needed.
If you run into a problem, before contacting support write down what the display or LED indicators show, any audible alarms, and which devices were connected at the time. This information makes diagnosis much easier.
Where continuous operation is critical, a maintenance contract is worth considering. Periodic checks of batteries and fans help catch problems before they cause an outage. A common mistake is forgetting the warranty form until the first fault appears.